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Ecclesia Versicherungsdienst GmbH
Paul-Stritter-Weg 7
22297 Hamburg
Phone +49 5231 603-0
Fax +49 5231 603-197
E-mail info@ecclesia.de
Internet www.ecclesia.de
Management: Gunnar Pepping, Carsten Stracke
Registered office: Detmold
Registered with the Amtsgericht Lemgo, HRB 4325
Sales tax identification number: DE 124601328
Member of Industrie- und Handelskammer Lippe zu Detmold,
Leonardo-da-Vinci-Weg 2, 32760 Detmold
Professional designation:
Insurance Broker; Federal Republic of Germany.
Listed in the intermediary register with the number:
D - HNW2 - BIDSC - 27 in accordance with § 11a Gewerbeordnung [German Industrial Code]
Competent Supervisory Authority:
Industrie- und Handelskammer Lippe zu Detmold, Leonardo-da-Vinci-Weg 2, 32760 Detmold
Professional Regulations:
- Section 34d GewO (German Trade Regulation Act)
- Sections 59-68 VVG (German Insurance Contract Act)
- VersVermV (German Insurance Mediation Act)
The professional regulations can be viewed and downloaded at the following website: www.gesetze-im-internet.de which is operated by the Federal Ministry of Justice and Juris GmbH.
Complaints
If you have any complaints, you can contact us in writing using the following e-mail address: beschwerde@ecclesia.de or the indicated mailing address or by telephone: +49 5231 603-8997. We will confirm receipt of your complaint in writing upon receipt.
The time required to deal with your complaint will depend on the circumstances; if a prompt reply is not possible, we will inform you of the underlying reasons and when the investigation is likely to be completed.
Arbitration Board
The Ecclesia Versicherungsdienst GmbH is strongly committed to resolve any dispute arising out of or in connection with our contractual relationship amicably. We are obliged to take part in extrajudicial settlement of disputes before the Arbitration Boards of
- the Versicherungsombudsmann e. V., Postfach 080632, 10006 Berlin, www.versicherungs-ombudsmann.de and of
- the Ombudsmann Private Kranken- und Pflegeversicherung, Kronenstraße 13, 10117 Berlin, www.pkv-ombudsmann.de,
where these arbitration bodies are competent.
In accordance with the Regulation (EC) No 524/2013 on Online Dispute Resolution for Consumer Disputes, we would like to inform you about the ODR-platform which is accessible at ec.europa.eu/consumers/odr/.